1. PLACING AN ORDER
To place an order, please follow the steps below.
1.1 On the page of the item you wish to purchase, scroll down until you see the 3 options below:
'Click for delivery within the UK'
'Click for delivery within Europe (excluding the UK)'
'Click for delivery outside Europe'
Click on the correct option for your country. (Refer to POSTAGE for more details).
1.2 In the next window, select the type of media (DVD or Blu-Ray) you wish to buy, and click the ‘Add to Cart’ button. This will take you to the shopping cart page.
1.3 If you are happy with the details as shown, either select the ‘Checkout’ button - to pay by debit or credit card - or, if you are a PayPal customer, select the ‘Checkout with PayPal’ button.
1.4 Follow the payment instructions on-screen to complete your purchase. The transaction will appear on your statement as DRAGONINFIR.
Thank you for your custom.
Please note that all transactions are made through PayPal. ‘Dragon-in-the-Firebox’ Productions have no access to your credit/debit card details.
2. VIDEO FORMAT
2.1 Whilst all our discs are professionally manufactured - using replication and duplication processes - please be aware that some older players may not play the discs.
2.2 If you are an overseas customer, please note that the video format is UK PAL only. If your country uses the NTSC format - ie. the USA or Japan - then please check your player's compatibility before ordering. If you have a multi-standard player, then the discs should usually play.
3.1 Postage and shipping costs are as follows:
UK (1st Class Post) – free
Europe - £2.50 flat rate
Rest of the World - £3.50 flat rate
Please note, if you order 2 different titles at the same time, the PayPal system will automatically charge you postage for each title. When this occurs, we will refund you any charge beyond the flat rates stated above.
3.2 Please make sure you select the correct delivery option for your country during checkout - see PLACING AN ORDER. Although we subsidise all postage, we are unable to meet the full cost for locations outside the UK. If the incorrect postage option is chosen, we will need to send you a PayPal button so that the correct amount of postage can be made. Once received, we will be able to dispatch your order.
4.1 Although we aim to dispatch your order within 48 hours, please note that during busy periods, this may increase to 7 days. We will keep the website updated with any expected delays – please refer to our 'News & Updates' page.
4.2 All International orders are sent by air mail, with delivery (after dispatch) usually taking 3-5 working days for Europe, and 5-7 working days for the Rest of the World.
5.1 Overseas customers, please note that you are responsible for all import Custom charges, and that these are not the responsibility of 'Dragon-in-the-Firebox' Productions.
6.1 'Dragon-in-the-Firebox' Productions operate a 28 day, money back guarantee return policy, provided the item is 'as new', in its original packaging and unopened. Any initial postage paid is non-refundable.
6.2 All returns are sent at the buyer's own risk - we recommend using a 'Recorded Delivery' service for proof of delivery. Return postage is the responsibility of the buyer.
7. PRE-ORDER DISCOUNT for 'Steam-in-the-Smokebox' Mainline Steam 2017 DVD/Blu-Ray
7.1 All Pre-Orders for the 'Steam-in-the-Smokebox' Mainline Steam 2017 DVD/Blu-Ray, will benefit from a 15% Discount, which is applied at checkout. The full stated price will apply after release.
7.2 Please note that payment is taken at the time of order.
7.3 All pre-orders will be mailed the week of release or earlier. The release date is expected to be the second half of November.
8. CONTACT DETAILS
Our contact details are:
PO Box 192