Postage, Delivery & Customs


3. POSTAGE

3.1   Postage and shipping costs are as follows:

UK (1st Class Post) – free

Europe - £2.50 flat rate

Rest of the World - £3.50 flat rate

Please note, if you order 2 different titles at the same time, the PayPal system will automatically charge you postage for each title. When this occurs, we will refund you any charge beyond the flat rates stated above. 


3.2   Please make sure you select the correct delivery option for your country during checkout - see PLACING AN ORDER.  Although we subsidise all postage, we are unable to meet the full cost for locations outside the UK.  If the incorrect postage option is chosen, we will need to send you a PayPal button so that the correct amount of postage can be made. Once received, we will be able to dispatch your order.


4. DELIVERY

4.1   Although we aim to dispatch your order within 48 hours, please note that during busy periods, this may increase to 7 days. We will keep the website updated with any expected delays – please refer to our 'News & Updates' page.

4.2   All International orders are sent by air mail, with delivery (after dispatch) usually taking 3-5 working days for Europe, and 5-7 working days for the Rest of the World.


5. CUSTOMS

5.1   Overseas customers, please note that you are responsible for all import Custom charges, and that these are not the responsibility of 'Dragon-in-the-Firebox' Productions.